Privacy Policy

Welcome to Hangry Joe's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hangryjoes-eat.click, place orders, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This policy applies to all information collected through our website, mobile experience, online ordering platform, and any related services, sales, marketing, or events (collectively referred to as our "Services").

1. Who We Are

Hangry Joe's is a food service business operating in the United States. We operate the website located at hangryjoes-eat.click and offer food ordering and related services to customers across the United States.

For any privacy-related questions, concerns, or requests, please contact us using the details provided in the Contact Us section at the end of this document.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services. The categories of information we collect include:

2.1 Personal Information You Provide to Us

When you use our Services — such as creating an account, placing a food order, subscribing to our newsletter, or contacting us — you may voluntarily provide us with personal information, including but not limited to:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone number.
• Financial Data: Payment card details (note: full card data is processed by our payment processors and is not stored on our servers).
• Transaction Data: Details about the orders you have placed, including items purchased, order history, and delivery preferences.
• Profile Data: Your account username, password (encrypted), order preferences, feedback, and survey responses.
• Communications Data: Any messages, inquiries, or other information you send us through our contact form, email, or customer support channels.
• Marketing and Communications Data: Your preferences regarding receiving marketing communications from us and our partners.

2.2 Information Collected Automatically

When you access or use our website, we automatically collect certain technical and usage information, including:

• Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs, and other actions taken on our site.
• Device Information: IP address, browser type and version, operating system, device type, screen resolution, language preferences, and time zone settings.
• Log Data: Server logs that record your interactions with our website, error reports, and activity timestamps.
• Location Data: General geographic location derived from your IP address. If you enable location services on your mobile device, we may collect more precise location data to assist with delivery services, subject to your consent.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior. Please refer to Section 8 of this Policy for more detailed information about our cookie practices.

2.3 Information From Third Parties

We may receive information about you from third parties, including:

• Third-Party Platforms: If you connect or log in using a third-party service (such as Google or Facebook), we may receive profile information authorized by that platform's privacy settings.
• Delivery and Fulfillment Partners: Information related to the fulfillment of your orders, including delivery status and address confirmation.
• Analytics Providers: Aggregated data about website traffic and user behavior from analytics services such as Google Analytics.
• Payment Processors: Confirmation of payment success or failure from our payment processing partners.
• Marketing Partners: Information to help us target relevant advertising and promotional content to users who may be interested in our Services.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including payment processing and delivery coordination.
• Manage your account and provide access to your order history and preferences.
• Communicate with you about your orders, including confirmation emails, delivery updates, and support responses.
• Provide customer service and resolve disputes or complaints.

3.2 Analytics and Service Improvement

• Analyze usage patterns and trends to understand how our website and Services are being used.
• Improve the functionality, design, and content of our website and ordering platform.
• Conduct internal research and analysis to develop new features, menu items, and service offerings.
• Monitor and prevent fraudulent activity and technical issues.

3.3 Marketing and Promotional Communications

• Send you promotional emails, special offers, and updates about Hangry Joe's, subject to your communication preferences.
• Personalize the content and offers you see on our website based on your order history and browsing behavior.
• Deliver targeted advertising through third-party platforms, using aggregated or pseudonymized data where possible.
• Invite you to participate in loyalty programs, contests, surveys, or other promotional activities.

3.4 Legal and Compliance Purposes

• Comply with applicable laws, regulations, and legal obligations, including those under the California Consumer Privacy Act (CCPA/CPRA) and the Federal Trade Commission (FTC) Act.
• Respond to lawful requests from government authorities and law enforcement agencies.
• Enforce our Terms of Service and protect the rights, property, and safety of Hangry Joe's, our customers, and the public.
• Maintain accurate business records and fulfill tax and accounting obligations.

3.5 Legitimate Business Interests

We may also process your data for our legitimate business interests, provided those interests are not overridden by your rights and interests. These include maintaining the security of our platform, preventing fraud, managing our operations, and improving customer experience.

4. How We Share Your Information

We do not sell your personal information in the traditional sense. However, we may share your information with certain third parties under the following circumstances:

4.1 Service Providers and Business Partners

We may share your information with trusted third-party vendors and service providers who assist us in operating our business, including:

• Payment Processors: To securely handle payment transactions (e.g., Stripe, Square, or similar providers).
• Delivery and Logistics Partners: To coordinate the fulfillment and delivery of your food orders.
• Technology Providers: Cloud hosting providers, website infrastructure services, and IT support companies.
• Analytics and Marketing Services: Providers such as Google Analytics, Meta Pixel, and email marketing platforms that help us understand user behavior and reach our audience.
• Customer Support Tools: Platforms that help us manage customer communications and support tickets.

All third-party service providers are required to handle your personal information in a manner consistent with this Privacy Policy and applicable law. They are only permitted to use your data for the specific purposes we authorize.

4.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other applicable agreements.
• Protect the rights, property, or safety of Hangry Joe's, its employees, customers, or the general public.
• Investigate, detect, or prevent fraudulent or illegal activity.

4.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, bankruptcy, asset sale, or similar business transaction, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our website of any such change in ownership and any resulting changes to this Privacy Policy.

4.4 Aggregated or De-Identified Data

We may share aggregated or de-identified data — information that cannot reasonably be used to identify you individually — with third parties for research, marketing, analytics, and other purposes. This type of data sharing does not constitute a "sale" of personal information under applicable privacy laws.

4.5 "Sale" of Personal Information Under CCPA/CPRA

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), certain data-sharing activities — particularly involving advertising and analytics cookies — may be classified as the "sale" or "sharing" of personal information. California residents have the right to opt out of such sharing. Please see Section 9 for information about your California privacy rights.

5. Data Security

Hangry Joe's takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, alteration, and disclosure, including:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: We do not store full payment card details on our servers. Payment data is processed by PCI-DSS compliant payment processors.
• Access Controls: Access to your personal information is restricted to authorized employees, contractors, and service providers who have a legitimate need to access it for business purposes.
• Password Protection: User account passwords are stored in encrypted form using industry-standard hashing algorithms.
• Security Monitoring: We regularly monitor our systems for vulnerabilities, unauthorized access, and suspicious activity.
• Incident Response: We have procedures in place to manage and respond to potential data breaches in a timely and transparent manner, in accordance with applicable law.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Our general data retention practices are as follows:

When personal information is no longer necessary for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention procedures.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a clear and understandable format within the timeframe required by applicable law.

7.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You may also update your information directly through your account profile settings.

7.3 Right to Deletion

You have the right to request that we delete your personal information. Please note that we may retain certain information where we have a legal obligation or legitimate interest to do so (for example, for tax or fraud prevention purposes).

7.4 Right to Data Portability

You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to have that information transmitted to another organization where technically feasible.

7.5 Right to Opt Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time. You can do this by:

• Clicking the "Unsubscribe" link in any marketing email we send you.
• Updating your communication preferences in your account settings.
• Contacting us directly at [email protected].

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

7.6 Right to Restrict Processing

In certain circumstances, you may have the right to request that we limit or restrict the processing of your personal information, for example, while we verify the accuracy of information you have disputed.

7.7 Right Not to Be Subject to Automated Decision-Making

Where we make automated decisions that have a significant effect on you, you have the right to request human review of those decisions and to challenge the outcome.

To exercise any of the rights described above, please submit a verifiable request to us using the contact information in Section 12. We will respond to your request within the timeframe required by applicable law (generally within 45 days for CCPA requests). We will not discriminate against you for exercising any of your privacy rights.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files stored on your device by your web browser when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be disabled. They include cookies that enable you to log in, place orders, and navigate the site securely.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently. We use this data to improve our site performance and user experience.
• Functional Cookies: These cookies allow the website to remember your preferences (such as your language or delivery address) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing activity to deliver targeted advertisements based on your interests. They may be placed by us or by third-party advertising partners.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are placed. Please be aware that disabling certain cookies may affect the functionality of our website.

You may also opt out of interest-based advertising by visiting:

• Network Advertising Initiative Opt-Out
• Digital Advertising Alliance Opt-Out

For more detailed information about the specific cookies we use and your choices, please refer to our full Cookie Policy, available on our website.

9. California Privacy Rights (CCPA/CPRA)

If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This section supplements the information provided in the rest of this Privacy Policy and applies specifically to California residents.

9.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information, as defined under the CCPA:

• Identifiers (name, email address, IP address)
• Commercial information (order history, products purchased)
• Internet and other electronic network activity (browsing behavior, cookie data)
• Geolocation data (general location derived from IP address)
• Inferences drawn from the above (preferences, behavior profiles for personalization)

9.2 Your California Rights

As a California resident, you have the right to:

• Know what personal information we collect, use, disclose, or sell.
• Delete personal information we have collected from you (subject to certain exceptions).
• Correct inaccurate personal information we hold about you.
• Opt Out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Limit Use of sensitive personal information to only what is necessary for providing our Services.
• Non-Discrimination — we will not discriminate against you for exercising your CCPA rights.

9.3 How to Submit a California Privacy Request

To submit a verifiable consumer request under the CCPA/CPRA, you may contact us at:

• Email: [email protected]

We will respond to your verified request within 45 days. If we need additional time (up to 90 days total), we will notify you of the reason and extension period in writing. You may designate an authorized agent to submit a request on your behalf, subject to identity verification requirements.

10. Children's Privacy

In accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not knowingly collect personal information from minors under the age of 13 (or 16 in states where a higher age threshold applies). We do not direct our Services to children, and our website is not designed or intended to attract users under the age of 18.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to verify the claim and, if confirmed, delete the relevant personal information from our records.

By using our website and Services, you represent that you are at least 18 years of age. If you are between the ages of 13 and 17, you may only use our Services with the express consent and supervision of a parent or legal guardian.

11. International Data Transfers

Hangry Joe's is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. The laws governing data protection in the United States may differ from those in your country of residence.

If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our Services and providing us with your information, you consent to this transfer, storage, and processing.

When we transfer data to third-party service providers located outside the United States, we take appropriate steps to ensure that your personal information receives an adequate level of protection, including through the use of:

• Standard contractual clauses approved by relevant data protection authorities.
• Data processing agreements with our service providers that impose equivalent data protection obligations.
• Other legally recognized transfer mechanisms where applicable.

If you have questions about the safeguards we use for international data transfers, please contact us using the details in Section 12.

12. FTC Compliance and Consumer Protection

Hangry Joe's is committed to complying with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with our stated commitments. Specifically, we:

• Accurately represent how we collect, use, and share personal information.
• Honor all consumer preferences and opt-out requests in a timely manner.
• Maintain reasonable security practices to protect consumer data.
• Do not make false or misleading claims about our data practices in our advertising or promotional materials.
• Provide consumers with clear and accessible mechanisms to exercise their privacy rights.

If you believe that our data practices are deceptive, unfair, or otherwise violate applicable consumer protection law, you have the right to file a complaint with the Federal Trade Commission at www.ftc.gov/complaint.

13. Filing a Complaint With a Data Protection Authority

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the relevant data protection or consumer protection authority in your jurisdiction.

For United States Residents:

• Federal Trade Commission (FTC): www.ftc.gov/complaint | 1-877-FTC-HELP (1-877-382-4357)
• California Residents: California Privacy Protection Agency (CPPA) — cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy
• Your State Attorney General's Office: Contact your state's attorney general office for local consumer protection resources.

We encourage you to contact us first at [email protected] so that we may have the opportunity to resolve your concern directly and promptly.

14. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Hangry Joe's. This Privacy Policy applies only to our own Services. We are not responsible for the privacy practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information to them.

Third-party services we may link to or integrate with include, but are not limited to:

• Social media platforms (Facebook, Instagram, X/Twitter)
• Payment processors (Stripe, PayPal, Square)
• Mapping and delivery services (Google Maps)
• Analytics platforms (Google Analytics)
• Advertising networks (Google Ads, Meta Ads)

15. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated policy on this page with a revised "Last Updated" date.
• Sending an email notification to the address associated with your account (for significant changes).
• Displaying a prominent notice on our website homepage.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

The version of this Privacy Policy posted on our website on any given date is the version in effect as of that date. Prior versions of our Privacy Policy will be archived and made available upon request.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.